NFRC has commented on the rise in roofing scams and offered advice on how homeowners can protect themselves.
Citizens Advice has revealed that roofing complaints rose by around 10% year on year, from 8,136 to 8,985 between September 2025 and August 2026. Of these, 2,205, roughly a quarter, were suspected scams, most involving doorstep sales tactics.
NFRC stated that its sympathy is with everyone who has been targeted. These incidents can leave people out of pocket and feeling unsafe in their own homes, it added. The federation said its desire to combat this behaviour and provide homeowners with a trusted way to secure roofing work sits at the core of its work.
Every NFRC member must pass a site and office inspection before joining. Members then undergo site and office inspections every three years to maintain their membership. Inspectors assess technical competence and commercial capability.
To maintain membership NFRC businesses must need to comply with relevant Building Regulations, British Standards and other national standards and follow NFRC technical guidance. They must also meet mandatory health and safety requirements set out in NFRC guidance, including requirements under the Building Safety Act.
The federation added that members need to be independently reviewed for their financial standing, have evidence adequate annual employers’ and public liability insurance, meet waste and pollution regulations, and provide evidence of the skills, employment and training of their workforce.
If a customer is unhappy with work carried out by an NFRC member, they can raise a complaint with NFRC free of charge. The federation will then attempt to resolve disputes between the dissatisfied customer and our member company. Participation in this process is a mandatory condition of membership.
NFRC reported that the number of complaints it receives through this avenue is orders of magnitude lower than that which Citizens Advice sees, despite the federation’s members completing more than 70% of roofing activity in the UK.
The only reliable way to find an NFRC member is the directory on the NFRC website.
A business may claim NFRC membership or be listed on another website as a member. The federation said there is no guarantee it is genuine.
NFRC suggested that homeowners should find a contractor through the NFRC website directory, and check the company name, address and contact details match the directory entry exactly. If they are unsure they should contact NFRC on 020 7638 7663 or helpdesk@nfrc.co.uk.
Gray Gibson, NFRC policy and external affairs manager, said: “Roofing is a high trust trade, and scams remain common. Homeowners should not have to guess who they can trust. NFRC members are inspected, insured and held to recognised standards, with sanctions for breaches of our Code of Practice and Terms and Conditions.
“If something goes wrong, our free complaints procedure helps resolve disputes between dissatisfied customers and our member companies. We urge anyone looking for a roofer to find them through our directory, get multiple written quotes and check every detail before agreeing to work.”
