Online roofing merchant Roofing Megastore has announced a 100% increase in revenue in 2020, after rapidly scaling its team, adopting new processes, and making targeted investment in response to the explosion in demand during the first COVID-19 lockdown.
The company’s customer service team quickly tripled in size to ensure that customer support would not suffer, allowing the business to continue serving homeowners and tradespeople by telephone and email throughout the initial phase of the pandemic.
Gian-Carlo Grossi, managing director at Roofing Megastore, said: “As a national lockdown loomed, we began expanding our team and adopting new processes weeks ahead of most other builders’ merchants. As a result of this swift action, we were able to serve more than twice as many customers when compared to the previous year.”
Looking ahead to 2021, Roofing Megastore plans to build further expansion of internal teams with continued investment, and the launch a brand-new website. As consumer behaviour shifts ever more online, Gian-Carlo believes the company is in a unique position to capitalise on these trends and drive further innovation in a sector still clinging to tradition.
