Alutec says it has set plans in place that will lead to faster delivery times and improved customer service as part of its significant business expansion strategy for 2015.
Following continual growth in business, the aluminium rainwater systems manufacturer is investing in several areas of its operations in an attempt to increase output capacity and provide a better service to its customers. Upgrades to Alutec’s IT systems have already been made to both speed up order processing and bolster the company’s sales team knowledge of the market.
Steve Laming, brand director at Alutec, said: “With smoother operation of our internal IT systems, customers will enjoy even quicker response and a seamless experience from Alutec. 2015 is a significant year for Alutec, with expansion in several areas. As we grow, however, we are committed to not just maintaining but improving our service to customers. In order to do this, it was clear that our internal operations needed to be best in class – the new IT systems will ensure this is the case and will provide the backbone of our service moving forward.”
Alutec says the newly developed Aliaxis Sales Tracker customer relationship management system is fundamental to the upgrade as it will equip the company’s sales team with more in-depth market knowledge. The system will enable the company’s internal sales support department to track upcoming UK projects and distribute leads from a central hub. This is expected to add value to Alutec’s relationships with existing customers but also help the sales team offer greater insight to new customers as well.
Alutec has also implemented its new Microsoft Dynamics AX ERP system that allows for more detailed analysis of stock levels and order logistics. It processes information from order placement through to dispatch and is intended to increase efficiency and reduce the risk of any order errors.
