Knauf Insulation has expanded its dedicated merchant support team to provide even more support to its customers.
The team now consists of four field-based sales representatives, two in the north and two in the south.
The external merchant support team, comprising of James O’Halloran (Scotland and North East), Callum Augustine (North), Neel Brown (South West) and Balraj Chagger (South East), will continue to be backed by commercial support manager Jane Curran and internal sales support Ryan Ferguson and Tom Gleave.
Working together, the company says the team ensures there is always a dedicated point of contact, whether its price related, tracking orders or merchandising enquiries. The team also provides training sessions to help educate merchants on new Knauf Insulation products – helping them to build on their business.
Steve Duke, commercial director at Knauf Insulation, said: “As a business, we make it our mission to fully understand our merchant customers’ challenges and objectives, so that we can align our efforts to create the best opportunities for them. It’s about listening to their needs, establishing the right way of working and providing the best possible support.
Our merchant support team is integral to delivering this mission and it is why we continue to invest in this dedicated service.”
