Okarno appoints new customer experience and solutions manager

Samantha Rankin, customer experience and solutions manager at Okarno.
Samantha Rankin, customer experience and solutions manager at Okarno.

Distributor of UK construction brands Okarno has welcomed Samantha Rankin as its new customer experience and solutions manager.

Samantha joins Okarno’s new Value Chain Team, who are dedicated to enhancing the Okarno customer experience.

With 20 years’ experience in customer and membership relations, Samantha will be responsible for ensuring a positive and seamless experience throughout the Okarno customer journey, from initial contact to aftersales support.

She will focus on understanding customer needs, feedback and preferences to enhance overall satisfaction and loyalty. Day to day activities will focus on the customer journey in order to optimise and exceed expectations, ultimately driving customer satisfaction and loyalty.

Samantha’s previous experience includes nine years as head of membership and customer services at British Canoeing, where she was responsible for developing the membership offering and achieving growth through improved benefits, customer services and personalisation. Prior to that, she spent four years as membership development manager for Triathlon England and nine years in membership services for the Law Society.

Effi Svende-Ball, Value Chain director at Okarno, said: “We are delighted to welcome Samantha to our business. Her extensive experience in customer relationship management really stood out, as did her enthusiasm and ideas for enhancing the experience for customers. We are excited about the contribution she will make to our ongoing success.”

Samantha commented: “I am passionate about providing excellent customer service and working with colleagues to make improvements that benefit customers, as well as the organisation.  This is an exciting challenge for me to take up the customer experience and solutions manager role at Okarno and I look forward to working with the team to further enhance the customer journey.”

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