Fixfast’s customers can now make and manage their orders via the new ‘My Account’ function on the manufacturer’s website.
The feature is fully integrated, connecting online and offline interaction – any order that is made via phone, email or the new portal will appear in My Account.
With My Account, customers can now:
- View and track orders, including delivery status.
- Create lists of favourite items.
- Download invoices, credit notes and pay online.
- Make quick repeat orders.
- Access technical information and data sheets.
- Set company permissions according to job role.
Steve Coppins, customer services manager of Fixfast, said: “We have a ‘Complete Customer Care’ philosophy and wanted to build a portal for that online.”
“We thought carefully about the most common requests we get from customers and made sure they can access those things easily and intuitively through My Account. By automating many of our processes, we’re able to give customers the information they need quickly and at a time that suits them.”
The new self-service online portal is the latest in a series of investments in Fixfast’s ‘Maximum Reliability, Minimum Fuss’ promise.
“In creating the new portal, we set out to make working with Fixfast even quicker, even easier, and even more convenient,” said Ken Lynes, managing director of Fixfast.
“My Account is the latest in a series of strategic investments we’ve made to double down on our Maximum Reliability, Minimum Fuss promise. The building of our new UK manufacturing facility, the digitisation and integration of our back-end systems, and now the launch of My Account, have all been with a very clear purpose; to ensure Fixfast remains synonymous with outstanding customer service.”
>> Read more about Fixfast’s other major investments here.
