Tag: Gerry Miller
CIGA adopts new performance standards and customer focused vision statement
The Cavity Insulation Guarantee Agency has taken further steps towards its enhanced performance standard to resolve 80% of cases within 20 working days
CIGA implements first round of consumer champion’s recommendations
Publishing its quarterly stats and advertising for a number of non-executive directors in the Sunday Times are amongst the measures adopted by the Cavity Insulation Guarantee Agency in the last month
CIGA responds to independent customer service review
Following the appointment of its independent consumer champion back in June, CIGA has pledged to “accept all” of the recommendations laid out in the Review published yesterday (10 December)
CIGA welcomes new head of customer service
Ola Taiwo takes up position as head of customer service at CIGA