Tag: CIGA
CIGA celebrates a successful year of change
A year on from the launch of its industry-wide review, the Agency celebrates the changes that it has implemented over the last 12 months
CIGA appoints three new non-executive directors
Cavity Insulation Guarantee Agency recruits to expand the diversity of the governance team and increase the board’s experience and independence
CIGA appoints independent ADR provider
The ADR scheme has been implemented to arbitrate on customer complaints as part of the Association’s commitment to the recommendations laid out in its Consumer Champion Review
CIGA adopts new performance standards and customer focused vision statement
The Cavity Insulation Guarantee Agency has taken further steps towards its enhanced performance standard to resolve 80% of cases within 20 working days
CIGA implements first round of consumer champion’s recommendations
Publishing its quarterly stats and advertising for a number of non-executive directors in the Sunday Times are amongst the measures adopted by the Cavity Insulation Guarantee Agency in the last month
CIGA responds to independent customer service review
Following the appointment of its independent consumer champion back in June, CIGA has pledged to “accept all” of the recommendations laid out in the Review published yesterday (10 December)
CIGA welcomes new head of customer service
Ola Taiwo takes up position as head of customer service at CIGA
CIGA launches industry-wide review
The newly appointed Consumer Champion is seeking views from all interested parties on CIGA’s current complaints process in effort to improve its service in the future