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CIGA celebrates a successful year of change

A year on from the launch of its industry-wide review, the Agency celebrates the changes that it has implemented over the last 12 months

CIGA appoints three new non-executive directors

Cavity Insulation Guarantee Agency recruits to expand the diversity of the governance team and increase the board’s experience and independence

CIGA appoints independent ADR provider

The ADR scheme has been implemented to arbitrate on customer complaints as part of the Association’s commitment to the recommendations laid out in its Consumer Champion Review

CIGA adopts new performance standards and customer focused vision statement

The Cavity Insulation Guarantee Agency has taken further steps towards its enhanced performance standard to resolve 80% of cases within 20 working days

CIGA implements first round of consumer champion’s recommendations

Publishing its quarterly stats and advertising for a number of non-executive directors in the Sunday Times are amongst the measures adopted by the Cavity Insulation Guarantee Agency in the last month

CIGA responds to independent customer service review

Following the appointment of its independent consumer champion back in June, CIGA has pledged to “accept all” of the recommendations laid out in the Review published yesterday (10 December)

CIGA welcomes new head of customer service

Ola Taiwo takes up position as head of customer service at CIGA

CIGA launches industry-wide review

The newly appointed Consumer Champion is seeking views from all interested parties on CIGA’s current complaints process in effort to improve its service in the future